thinkorswim Trading Platform
Frequently Asked Questions
1. What do I get with the suite of U.S. Trading Platforms powered by
You enjoy exclusive access to industry-leading trading applications, offered traditionally in the U.S. through TD Ameritrade and now available in Canada exclusively to TD Direct Investing clients. Whether you prefer to trade on your desktop, through the Web or on the go with your mobile device, our suite of U.S. Trading Platforms is designed specifically for savvy, frequent traders of U.S. equities and advanced options strategies.
2. What type of investments can I trade?
U.S. listed equities and options
3. What types of accounts can I access?
U.S. dollar margin accounts only
4. How do I gain access?
A new U.S. margin account approved for options will be required. Choose from several convenient ways to open a new account:
Once your new U.S. margin account is open and funded, simply contact our Trade Desk. The Trade Desk is available at
5. How can I trade non-U.S. investments like Canadian stocks, options, bonds and global stocks?
6. What are the system requirements?
U.S. Trading Platforms Web
¹ The desktop software can also potentially run on Linux, Solaris and other Unix variants. However, manual updating of the software is currently required for these systems and TD Direct Investing is unable to provide technical support for these particular operating systems.
² 210MB are required for installation on your PC. The U.S. Trading Platforms Desktop requires only 50MB to operate.
³ "Power Users" are defined as users who use multiple charts at once, use our custom scripting language, or perform complex technical analyses.
Access from Multiple Locations
7. Can I view my U.S. trading account through WebBroker?
Positions, balances, and activity for accounts with access to our U.S. Trading Platforms can be viewed in WebBroker. You can also take advantage of additional features offered through WebBroker such as electronic statement delivery, our industry leading markets and research tools, and much more.
8. What types of orders can I place with the U.S. Trading Platforms?
Our U.S. Trading Platforms deliver a powerful selection of advanced order types. Here are just some of the types of orders you can place:
9. What trading hours are available through the U.S. Trading Platforms?
Pre-market trading begins at 8:00 a.m. ET. Regular market hours are from 9:30 a.m. to 4:00 p.m. ET.
10. Who do I contact if I need assistance or support?
If you require assistance or help, please call our dedicated Trade Desk at 1-877-348-6722 or send us an email at firstname.lastname@example.org. Our team is happy to assist you Monday through Friday, from 7 a.m. to 7 p.m. ET.